{
  "metadata": {
    "case_type": "synthetic teaching case / 纯教学构造",
    "organization": "安和财险（虚构）",
    "contains_real_personal_information": false,
    "note": "For learning and hypothesis formation only. Not evidence of real-world outcomes. / 仅用于学习与建立假设，不代表真实业务结果。"
  },
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      "contact": "reached",
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    },
    {
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    },
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    },
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      "contact": "reached",
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    },
    {
      "id": "C-006",
      "line": "property",
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      "documents": "ownership_unclear",
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      "contact": "reached",
      "current_queue": "specialist",
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    },
    {
      "id": "C-007",
      "line": "auto",
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      "documents": "complete",
      "loss_cny": 9100,
      "contact": "reached",
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      "reopened": false
    },
    {
      "id": "C-008",
      "line": "property",
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      "catastrophe": true,
      "age_hours": 12,
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      "contact": "reached",
      "current_queue": "manual_review",
      "reopened": false
    },
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    },
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      "contact": "reached",
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    },
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      "contact": "reached",
      "current_queue": "standard",
      "reopened": false
    },
    {
      "id": "C-012",
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      "documents": "complete",
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    },
    {
      "id": "C-013",
      "line": "auto",
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      "contact": "reached",
      "current_queue": "manual_review",
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    },
    {
      "id": "C-014",
      "line": "property",
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      "catastrophe": true,
      "age_hours": 19,
      "documents": "video_unreadable",
      "loss_cny": 63000,
      "contact": "reached",
      "current_queue": "manual_review",
      "reopened": false
    },
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      "id": "C-015",
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    },
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      "line": "property",
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      "documents": "complete",
      "loss_cny": 34000,
      "contact": "reached",
      "current_queue": "standard",
      "reopened": false
    },
    {
      "id": "C-017",
      "line": "auto",
      "region": "south",
      "catastrophe": true,
      "age_hours": 25,
      "documents": "photo_missing",
      "loss_cny": 7300,
      "contact": "reached",
      "current_queue": "catastrophe",
      "reopened": false
    },
    {
      "id": "C-018",
      "line": "property",
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      "catastrophe": false,
      "age_hours": 74,
      "documents": "complete",
      "loss_cny": 98000,
      "contact": "wrong_number",
      "current_queue": "contact",
      "reopened": true
    },
    {
      "id": "C-019",
      "line": "auto",
      "region": "east",
      "catastrophe": false,
      "age_hours": 9,
      "documents": "complete",
      "loss_cny": 6100,
      "contact": "reached",
      "current_queue": "standard",
      "reopened": false
    },
    {
      "id": "C-020",
      "line": "property",
      "region": "south",
      "catastrophe": true,
      "age_hours": 15,
      "documents": "handwritten_inventory",
      "loss_cny": 51000,
      "contact": "reached",
      "current_queue": "manual_review",
      "reopened": false
    }
  ]
}