# Pilot adoption and support plan

At pilot launch, when use stalls or when a new user group joins.

## Eligible tasks and total count

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Access, attempts, completion and repeat use

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Reasons for non-use, abandonment or refusal

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Benefits and added work for each role

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Evidence of barriers and proposed changes

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Training, support and escalation contacts

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## How feedback changes the product and workflow

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Results that justify expansion, revision or stopping

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Check your work

State which result would show the change did not help, and have operations confirm support is feasible.

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