# Workflow and people involved

When investigating actual work, designing with users or understanding non-use.

## Task trigger and goal

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Actual steps, delays and exceptions

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Who acts and decides at each step

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Systems, data and offline tools used

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Current benefits and workload

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Whose work the proposal adds or removes

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## People absent or not yet heard

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## What still needs to be verified

[Add known information or your judgment. Mark unknowns for follow-up and explain when a field does not apply.]

## Check your work

Reflect actual work and let affected people correct it. Keep added work visible alongside average benefits.

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