Customer and task
Help a fictional industrial refrigeration service center reduce resolution time. It has 48 field engineers, six remote specialists and round-the-clock operations. Investigate delays in information lookup, staffing, parts and escalation before choosing a solution. The initial assistant may advise and prepare requests, but may not stop equipment, submit requests or issue incident conclusions.
Try it
Read twenty event records and group issues into knowledge, access, tools and staffing. Choose tasks for a day-shift pilot, then explain how to handle withdrawn manuals, unknown tool outcomes and a pause.
How to use this data
These twenty practice records help you form questions to test, not establish real impact. Severity is entered by staff in the case, not independently verified, and must not be used to assess individual performance.
The dataset contains 20 practice records. Use paper or a spreadsheet to count and compare task groups, then list possible causes and questions to test. No coding is required.
Download synthetic JSON dataSample distribution
View chart data
| severity | Records |
|---|---|
Low low | 9 |
Medium medium | 8 |
High high | 3 |
Field reference
| Field | Meaning and limitation |
|---|---|
id | Synthetic event identifier for cross-referencing. |
severity | Staff-entered severity: low, medium or high; not independently verified. |
first_response_min | Minutes to first response. |
expert_wait_min | Minutes waiting for a remote specialist; zero means no escalation. |
resolution_min | Total minutes from receipt to closure, including waits and rework. |
rework | Whether rework occurred, true / false. |
on_time | Whether the job closed on time, true / false. |
gap | A recorded clue, such as old_manual, tool_timeout or night_escalation. Check the record before concluding what caused the problem. |
What to write down
Write a one-page analysis: which tasks to address first, supporting records, questions to test, owners and pause conditions. End with a specific next step. Mark missing evidence for follow-up rather than inventing facts.