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What an FDE does · Course 01
What does an FDE need to do beyond building the system?
CourseStart working with the customer · Course 02
What should you agree on at the first meeting?
CourseUnderstand the work and the people involved · Course 03
How do you find out how the work really happens?
CourseDefine the problem and agree on success · Course 04
Which problem is worth solving, and when should you stop?
CourseDesign the human–AI workflow · Course 05
Which steps should AI handle, and how can people review or take over?
CourseCompare options and test key assumptions · Course 06
What should you test first when time is limited?
CourseManage data, risk and responsibility · Course 07
Who can decide to pause or restore the system?
CourseEvaluate the system and decide whether to release · Course 08
How do you decide whether the system is ready for users?
CourseHelp a pilot become part of everyday work · Course 09
Why do people still avoid the system after launch?
CourseHandle disagreements and share bad news · Course 10
How do you explain a problem without making promises you cannot support?
CourseAssess value and recommend the next investment · Course 11
Does saving time justify a larger investment?
CourseHand over and expand the deployment · Course 12
Can the receiving team run the system after you leave?
HandbookMake the system work for the people using it · Handbook 01
Check the system and the experience of the people using it.
HandbookEcho and Delta: complementary responsibilities · Handbook 02
How do business discovery and engineering work together?
HandbookKeep track of facts, assumptions, decisions and outcomes · Handbook 03
Know which decisions to revisit when new information arrives.
HandbookWhat to agree before visiting the customer · Handbook 04
Agree on access, scope and commitments.
HandbookStart research with a specific event · Handbook 05
Ask what happened before deciding why.
HandbookUnderstand who benefits and who takes on more work · Handbook 06
People outside the meeting may be affected most.
HandbookTurn a request into a testable problem · Handbook 07
State what finding would change your view.
HandbookVerify what happened when AI says it is done · Handbook 08
Handle success, failure and unknown outcomes separately.
HandbookMake human review effective · Handbook 09
Reviewers need enough information, time and authority.
HandbookTest assumptions with a small experiment · Handbook 10
Make the result useful for choosing the next step.
HandbookAssign responsibility for data and risk · Handbook 11
Assign an owner for risks that remain after controls.
HandbookFive areas to check before release · Handbook 12
A better overall score may still leave tasks unfit for release.
HandbookFind out whether people are using the system in their work · Handbook 13
Check task completion and where the workload went.
HandbookCommunicate through disagreements and bad news · Handbook 14
Make the facts, impact and next options clear.
HandbookAssess project value and the next investment · Handbook 15
Explain how each claimed benefit comes about.
HandbookHand over and expand the deployment · Handbook 16
Recheck conditions before moving to a new region or shift.
HandbookChoose what to practice next · Handbook 17
Start with one specific difficulty you can work on.
HandbookKeep professional boundaries under pressure · Handbook 18
Being able to do something does not give you authority to decide it.
TemplatesResponsibilities and decision owners · Templates 01
At kickoff or when roles and responsibilities change.
TemplatesEngagement and research plan · Templates 02
At the start of an engagement and before each research round.
TemplatesFacts, assumptions, decisions and outcomes · Templates 03
Keep records throughout the project and update relevant entries when findings or decisions change.
TemplatesWorkflow and people involved · Templates 04
When investigating actual work, designing with users or understanding non-use.
TemplatesProblem and success criteria · Templates 05
When defining the problem or changing goals, task scope or success criteria.
TemplatesHuman–AI workflow plan · Templates 06
During design, pilot preparation and changes to system boundaries.
TemplatesRisk assessment and decision · Templates 07
When a decision affects several teams, has serious consequences or involves unclear authority.
TemplatesEvaluation record for a release decision · Templates 08
Before starting a pilot, expanding use or reviewing a material system change.
TemplatesPilot adoption and support plan · Templates 09
At pilot launch, when use stalls or when a new user group joins.
TemplatesDifficult conversations and trust repair · Templates 10
During scope disputes, incidents or damage to trust.
TemplatesValue assessment and handover plan · Templates 11
At investment reviews, expansion, handover or exit.
Case studiesBeichen · Equipment service · Case studies 01
Locate delays before deciding where AI could help.
Case studiesAnhe · Insurance claims · Case studies 02
Practice claim routing while preserving human decisions and appeals.
Case studiesYuanfan · Cross-border retail · Case studies 03
Check policy versions and personal data as well as language.
Case studiesQinghe · Discharge follow-up · Case studies 04
Practice administrative follow-up and identify when to hand off to a professional.
UpdatesWhen AI can take actions, what else needs a safety check? · Updates 01
Understand what the OWASP 2026 resources can help you check.
UpdatesEvaluate agents by checking that the work is actually done · Updates 02
Check the business result as well as the “done” response.
UpdatesManage the information an AI task receives · Updates 03
Check data, permissions and history alongside the prompt.