Chapter guide
System capability, changed user behavior, improved business outcomes and realized financial gains are separate questions. Explain the evidence for each step; minutes saved multiplied by salary do not automatically represent cash savings.
Count model, integration, review, rework, support and opportunity costs. Check how benefits and workload are distributed: positive totals do not establish a fair burden for every role.
Identify assumptions that most affect the conclusion and compare distinct options. An investment decision needs scope, budget, ownership, open questions and review conditions, rather than approval in principle.
Discussion question
Which assumption would reverse your investment recommendation if it changed?
Related exercise
Follow the related lesson below and try its exercise. Use the linked template to record your judgment, evidence and open questions, then revise with the checklist. With a partner, check which parts of each other’s work need clarification.