When to use it
When investigating actual work, designing with users or understanding non-use.
Fields to complete
| Field | Your notes |
|---|---|
| Task trigger and goal | Add known information, your judgment or an open question. |
| Actual steps, delays and exceptions | Add known information, your judgment or an open question. |
| Who acts and decides at each step | Add known information, your judgment or an open question. |
| Systems, data and offline tools used | Add known information, your judgment or an open question. |
| Current benefits and workload | Add known information, your judgment or an open question. |
| Whose work the proposal adds or removes | Add known information, your judgment or an open question. |
| People absent or not yet heard | Add known information, your judgment or an open question. |
| What still needs to be verified | Add known information, your judgment or an open question. |
Example entry
Engineers currently consult private notes before contacting a remote specialist. An assistant may shorten lookup but add review work. Overnight review staffing still needs confirmation.
From the fictional Beichen case. This shows one way to write an entry; your analysis may lead to a different choice.Check your work
Reflect actual work and let affected people correct it. Keep added work visible alongside average benefits.