FDE01Forward deployment
Templates 10

Difficult conversations and trust repair

During scope disputes, incidents or damage to trust.

On this pageWhen to use itFields to completeExample entryCheck your work

When to use it

During scope disputes, incidents or damage to trust.

Fields to complete

FieldYour notes
Agreed facts and sourcesAdd known information, your judgment or an open question.
Disagreement and each party’s concernsAdd known information, your judgment or an open question.
Known impact and open questionsAdd known information, your judgment or an open question.
Protective action already takenAdd known information, your judgment or an open question.
Distinct options and their trade-offsAdd known information, your judgment or an open question.
People to inform and updates already sharedAdd known information, your judgment or an open question.
Owners, deadlines and next update timeAdd known information, your judgment or an open question.
Repair actions and how to check resultsAdd known information, your judgment or an open question.

Example entry

Unauthorized access is suspected. Old sessions are disabled and exposure is still under investigation. Provide another update today, but do not promise restoration before there is supporting evidence.

From the fictional Beichen case. This shows one way to write an entry; your analysis may lead to a different choice.

Check your work

Keep facts consistent across audiences, make commitments checkable and disclose bad news.